Privacy Policy

Policy statement

Refresh Colon Hydrotherapy is committed to a policy of protecting the rights and privacy of customers, staff and others in accordance with The Data Protection Act of 2018. The policy applies to all staff and customers of Refresh Colon Hydrotherapy. Any breach of The Data Protection Act 2018 is considered to be an offence and in that event, disciplinary procedures apply.

As a matter of good practice, the staff working with Refresh Colon Hydrotherapy, and other individuals who have access to personal information, will be expected to have read and comply with this policy.

Legal Requirements

Data is protected by the Data Protection Act 2018, which came into effect on 25 May 2018. Its purpose is to protect the rights and privacy of individuals and to ensure that personal data is not processed without their knowledge, and, wherever possible, is processed with their consent.

The Act requires us to register the fact that we hold personal data and to acknowledge the right of ‘subject accesses’ – customers and staff must have the right to copies of their own data.

Managing Data Protection

We will ensure that our details are registered with the Information Commissioner.

Purpose of data held by Refresh Colon Hydrotherapy

Data may be held by us for the following purposes:

  1. Staff Administration
  2. Customer booking management
  3. Customer care in treatments received.
  4. Accounts and records of customers
  5. Trends and reports of treatments and products sold
  6. Advertising and Marketing

 Data Protection Principles

In terms of the Data Protection Act 2018, we are the ‘data controller’, and as such determine the purpose for which, and the manner in which, any personal data are, or are to be, processed. We must ensure that we have:

  1. Fairly and lawfully processed personal data

We will always put our logo on all paperwork, stating our intentions on processing the data. Data will be kept on file for a minimum of five years to comply with legal obligations and customer care.

  • Processed for limited purpose

We will not share any data with third parties. Data is solely used between staff and for customer care and to keep the customer informed.

  • Adequate, relevant and not excessive

We will monitor the data held for our purposes, ensuring we hold neither too much nor too little data in respect of the individuals about whom the data is held. If data given or obtained is excessive for such purpose, it will be immediately deleted or destroyed.

  • Accurate and up-to-date

Personal data and treatment notes are kept up to date by the staff. Individuals should notify us of any changes to medical information, to enable personnel records to be updated accordingly. It is the responsibility of Refresh Colon Hydrotherapy to act upon notification of changes to data, amending them where relevant.

  • Not kept longer than necessary

We discourage the retention of data for longer than it is required. Data will be kept on file for a minimum of five years to comply with legal obligations of our industry and customer care.

Processed in accordance with the individual’s rights   

All individuals that Refresh Colon Hydrotherapy holds data on have the right to:

  1. Be informed upon the request of all the information held about them within 30 days.
  • Prevent the processing of their data for the purpose of direct marketing.
  • Compensation if they can show that they have been caused damage by any contravention of the Act.
  • The removal and correction of any inaccurate data about them.

Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of data.

All devices with access to the secure booking system have a log in system and our contact database is password protected, which allows only authorised staff to access personal data. Passwords on all computers are changed frequently.

Throughout this site you will find links to external websites. Although every effort is made to ensure these links are accurate and up to date, Refresh Colon Hydrotherapy cannot take responsibility for pages maintained by external providers. Refresh Colon Hydrotherapy takes no responsibility for information contained on external links from this website.

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